![]() ![]() That is your vital business function (VBF), and that could be your scope. Something that would cause major embarrassment, or have clients running en masse to the competition. There is something that your business stakeholders (note that I said “business” and not “IT” - BIG difference!) value above everything else. So here’s how I think you can leverage the idea, if not the certification itself, of ISO/IEC 20000 as the “MVP” your organization needs to fix some of the issues in the ITSM space: And there, I think, it’s the secret to achieving some sort of MVP state for the capabilities and practices that support your IT services. You see, the standard presents the minimum that you need to do in order for your organization to be compliant. ![]() You will get an outside auditor to come ask you questions related to the standard and, if you pass the audit, you get a shiny nice certificate that you can brag about.Īchieving ISO/IEC 20000 certification is no easy feat, but it is a transformative experience for the organization that undertakes it. If you, as a service provider, want to show the world and its dog that you follow standardized, repeatable ITSM practices, you go for the ISO/IEC 20000 standard certification. You see, unlike ITIL, which is considered the best practice for ITSM practices, ISO/IEC 20000 is an international standard, based on ITIL, which companies have to follow in order to show adherence to service management standards. I started thinking about this and how it relates to IT service management (ITSM) and I thought that, although you don’t necessarily make the association between something that is “hip” and “cool” and building an MVP for the practices and capabilities that support IT services, there is one way that we can approach this to at least build something that ensures “enough features to gather validated learning about the product and its continued development.” That way is the ISO/IEC 20000 standard. A minimum viable product (MVP) is, according to the Wikipedia, “a product with just enough features to gather validated learning about the product and its continued development.” No doubt you have seen a meme about this in social media where this is depicted as a series of transportation methods that starts with a skateboard, then a scooter and so on as opposed to just providing the customer with pieces of the car.
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